Americans and Canadians love The Ritz-Carlton. it has just been named top luxury hotel brand for guest satisfaction in the J.D. Power 2021 North America Hotel Guest Satisfaction Index Study – and AC Hotels wins ‘upscale’.
Now let us watch what indie lifestyle properties are up to. See this gorgeous view, above, of so-English Henley-on-Thames. The 16th century coaching inn across the river discards its chrysallis mantle later this month to emerge, as a beautiful butterfly, as the 35-key Relais Henley. It is re-imagined, with all food by the Mosimann family, and the Relais will indeed have a club, but its own, and offering a base for top-CEOs to work, or eat or drink, whenever. GM Jonathan Payne has come from Sandy Lane. Girlahead predicts this will be an amazing success.
Pity The Marriott Hotel Cannes – yes, the Noga Hilton then Sofitel and goodness knows what else along the way. Media are full of a jewellery heist. Apparently a ‘star’ called Jodie Turner-Smith is sponsored by Gucci. Someone put her in a ghastly daffodil and white feathered, full-length, gown, worn with a diamond necklace. What was the value of what was stolen when she was not in her room? Girlahead is told by Cannes police that (1) ‘her’ jewellery was not in the safe and (2) it was not as valuable as implied. So she gets extra publicity, the police have unnecessary work and the poor hotel is on the receiving end.
And note: Susie Ellis, boss of the supreme Global Wellness Institute, confirms that the 2021 annual Global Wellness Summit relocates to Boston Harbor’s magnificent Encore, by Wynn – new dates are 30th November to 3rd December. Listen to Susie Ellis on podcast, here: