Luxury Hotels

TEAMWORK

There are breakfast buffets and breakfast experiences, and Flourish’s performance at KEMPINSKI BANGKOK SINDHORN, above, fits into the latter category.  Why? Flourish is an enormous area, flowing into at least two adjacent inside rooms and out on to a terrace with gorgeous gardens on the other three sides.

Arrivals are greeted and then, after having been seated, you get your morning exercise.  There are so many food stations you do not know what to do. Never mind, there are servers a-plenty, and they are helping each other intuitively – and this is where this hotel really stands out. Each of the servers seems to have gone through an efficiency module, with built-in speed. Have they been trained by a sports coach?

This is actually relevant. Kempinski’s CEO Bernold Schroeder is more than ever certain that hospitality and sport are in fact intrinsically aligned. Last week he organised Driving Results, a five-day global meeting at KEMPINSKI VIER JAHRESZEITEN in Munich. There were three days for all Kempinski GMs followed by three days’ for the commercial teams. Both groups overlapped for one day, which was held at Bayern Munich’s Allianz Stadium (with an evening gala at the hotel, where 1990 Germany World Champion captain Lothare Matthäus was guest of honour). At the Stadium, all 230 participants, plus top names from Kempinski partners, learned that sports teamwork and leadership are interlinked and bring results.

Obviously such thinking is no good unless the message passes down to the field. Girlahead was certainly impressed by the Flourish play.