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Hotel Sacher Vienna has Europe’s top receptionist

22-year-old Nikola Farkas, from Hotel Sacher in Vienna, holds the coveted award, the David Campbell Trophy, which gives him the title, International Receptionist of the Year. The finals were held in Warsaw.

The event was organised by Amicale Internationale des Sous Directeurs et Chefs de Réception des Grand Hôtels, also known as the International Association for Deputy Managers and Front Office Managers of Luxury Hotels, or AICR for short.

Farkas remained superbly calm and professional as actors role-played potentially difficult situations.